Last update: 07.03.2014

Privacy Statement -

Pendo is committed to protect your privacy. This privacy statement provides important information about the personal information Pendo processes. We advise you to read this privacy statement carefully.

Collection and use of personal data

Pendo collects and processes the personal information you provide to Pendo (for example via a form on the website) in order to successfully carry out the agreement concluded between you and Pendo.

If you register on the website and create an account, you are asked to fill in data, such as your name, postal code, email address and date of birth and to post a picture. You are only required to fill in your email address. In your account, you can choose to make this information visible to other registered users of the website. Please not that if you place an advert your name is always visible to other registered users of the website. Your personal information is never visible to unregistered visitors to the website.

Sign in with Facebook

You can also login to the website using your Facebook account. Please note that we can gain access to certain data in this case derived from your Facebook account, such as your name, profile picture, and connections. Moreover, in this case, your Facebook user name and profile photo will automatically appear on the website and information can be published to your Facebook page. Please also note that the privacy statement and terms and conditions of Facebook are applicable in this case. Through your Facebook account, you can customize your privacy settings for your Facebook page.

Purposes for data

We process your data to the extent necessary to carry out the agreement. For example, your personal information is published on the website if you have allowed this in your profile setting, so that other users of the platform can respond to your requests or listings and messages you can leave. We also process this information with the transactions you make to carry, keep track of what services you performed or delivered correctly. Ratings and evaluations also carry your personal information with it. Important developments will be announced via e-mails, newsletters and notifications for which your personal information is also used.

We also keep anonymous data in order to analyze and improve our service, including the functionality, use and design of the website and to adopt the preferences of users to help them developing and finding new services.

Finally, we process personal information to prevent abuse of the website and / or criminal offenses and so we can respond to your e-mails, complaints and claims by third parties, for example when the information you post on the website is inappropriate.

Receiving e-mails, newsletters and notifications

Pendo regularly sends you a newsletter in which we inform you about interesting news, such as new work on the site and current developments. You can always specify if you want to receive the newsletter.

Furthermore, we will send you e-mail notifications when important events, such as if another user of the platform responds to one of your requests or offer that you have placed on the website or if you have responded to the request or offer of another person.

You will also receive notifications when a user transfers Pendos to your account. If your profile is visible to other users then they can add you to their contacts so they automatically receive your requests for help. In this case you will also receive a notification.

Finally, we may contact you by e-mail contact on the agreement you have signed with us. So we will send you an email to verify your email address and we will send you e-mails about important developments, such as a change in the terms and conditions or if modifications or work on the site will take place.

Providing your personal information to third parties

We provide your personal information to third parties only if this is necessary for the implementation of the agreement we conclude with you (such as for the processing of your transactions) and for the provision of the website. We will not share your personal details without any other third party unless you have given you consent first. Please note that Pendo might be, like all other companies, legally obliged to provide your personal information to a third party, for example for security reasons.

Please note that when replying to a request or offer on the website and you provide data to another user, you yourself are responsible for this.


Pendo makes use of cookies. Cookies are small text files that are stored on the hard drive of your computer by your browser. By using cookies we can track your behavior on the website and retrieval of pages. The information we retrieve can be transferred to our secure servers or those of a third party.We use cookies for example to ensure that our website is easy t use and that you do not have to re-login.If you wish not to accept cookies, it is possible for you to change your browser settings.

We also use cookies so we can offer you to log in on the website via your Facebook account and make integration with Facebook possible.

Access and correction of your personal data

You have the right to ask for access to your information and the right to change, delete or adjust it. Pendo will ask you in this case to identify yourself adequately. If necessary, you can contact Pendo trough the contact information listed at the bottom of this privacy statement.

Security of your personal data

We take appropriate measures to protect your personal data against loss, unauthorized access, disclosure and unlawful processing. We have special internal policies and take rigorous security measures in order to protect your data.

Links to other websites

This website may contain links to other websites. Other websites have their own privacy policies, which may differ from our privacy policy. We recommend consulting the privacy statements of these websites.

Changes to the privacy policy

Pendo reserves the right to change its privacy policy. The website will have the most recent version of our privacy statement included. We encourage you to review the privacy statement from time to time. All members will be informed of any substantial changes.


If you have any questions want to request access to or correction and / or deletion of your personal data, please contact us at the following address on the processing of your personal data :